Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations, refunds, returns, disputes, and settlements are handled on QwickPe.

2. Cancellation Before Order Placement

If a Buyer cancels a request before the Cardholder places an order:

• The transaction may be cancelled.
• Eligible funds may be refunded.
• Refund processing may take 3–7 business days.

3. Cardholder Inaction

If a Cardholder fails to place the order within the specified timeframe:

• The transaction may be automatically cancelled.
• The Buyer may receive a refund.

4. Product Returns

All product returns remain governed by the policies of the respective marketplace.

QwickPe does not independently determine return eligibility.

5. Damaged or Incorrect Products

Buyers must report:

• Damaged products.
• Incorrect products.
• Missing items.

within the applicable return window.

Supporting evidence may be required.

6. Refund Process

Refunds may be processed only after:

• Return approval.
• Verification completion.
• Marketplace confirmation.
• Fraud checks.

Refund timelines may vary.

7. Escrow Protection

Transaction funds may remain locked until:

• Delivery confirmation.
• Return window expiry.
• Dispute resolution.

This helps protect both Buyers and Cardholders.

8. Disputes

QwickPe may review:

• Delivery records.
• Marketplace records.
• Tracking information.
• User communications.
• Submitted evidence.

Users agree to cooperate during investigations.

9. Fraudulent Claims

QwickPe may reject refund requests where:

• False information is submitted.
• Fraud is suspected.
• Evidence is manipulated.

Such actions may result in account suspension.

10. Chargebacks

Unauthorized chargebacks are prohibited.

QwickPe reserves the right to recover losses arising from improper chargebacks.

11. Non-Refundable Fees

To the extent permitted by law, the following may be non-refundable:

• Platform fees.
• Convenience fees.
• Verification fees.
• Service fees.

12. Final Decision

QwickPe reserves the right to make final decisions on disputes based on available evidence, except where applicable law provides otherwise.