Effective and Last Updated: October 21, 2026
This policy applies when a Buyer and Cardholder use QwickPe for a purchase on an external marketplace (the "Merchant"). It forms part of the Terms of Service. A transaction summary may provide more specific dates or steps; it will not reduce a right that applicable consumer law gives you.
The Android app is free to download. Installing or uninstalling it does not create or cancel a Merchant order, deal, payout, subscription, refund or account-deletion request.
QwickPe does not sell, pack or deliver the product. Merchant return rules apply to the product, while this policy explains the QwickPe-side cancellation, evidence, settlement and refund process.
Late notice can delay verification or allow a scheduled payout to progress, but does not automatically remove a statutory refund right. Contact support immediately if the in-app update is unavailable.
The Buyer must start the return with the Merchant within the Merchant's return window, follow pickup or shipping instructions, and update QwickPe promptly. For damaged, incorrect, missing or allegedly counterfeit items, keep packaging and provide relevant photos, video, tracking or support correspondence where reasonably requested.
The Merchant decides product return eligibility under its policy and applicable law. QwickPe reviews only the connected settlement between Buyer and Cardholder and does not replace the Merchant's warranty or consumer obligations.
For a partial return, exchange, replacement, price adjustment or missing item, only the Merchant-confirmed amount is used to recalculate the connected Buyer refund and Cardholder reward. A coupon, bank discount, instant discount, cashback or reward may be reduced or reversed under the Merchant or issuer's rules.
Where the Cardholder paid the Merchant, a merchant refund will ordinarily return to that card. The expected route is:
Merchant → Cardholder's issuing bank → verification → Buyer's original payment method or another lawful method displayed in the transaction.
If the Buyer supplied incorrect payout or bank details, a failed transfer may need to return from the banking rail before it can be reissued. QwickPe may require ownership verification before changing a beneficiary. We do not ask for a UPI PIN, card PIN, CVV or OTP to issue a refund.
Submit a dispute as soon as possible and within the deadline shown in the transaction. We may consider the order record, delivery tracking, Merchant communication, refund reference, user messages and submitted evidence. Both parties will have a reasonable chance to provide relevant information.
Where funds are with a Payment Partner, QwickPe may ask that payout remain paused only for a reasonable investigation period allowed by law and partner terms. We aim to acknowledge a complaint within 48 hours and provide a decision or progress update within 30 days. If an external Merchant or bank delay prevents resolution, we will explain the reason and next review date rather than automatically treating the Buyer as ineligible.
The Merchant and logistics provider control packing, shipping, tracking and delivery. Their disclosed charges and timelines apply. QwickPe will assist with connected records but does not itself carry the product.
We may reject a claim supported by fabricated or manipulated evidence after a fair review and may restrict an account or report suspected unlawful conduct. A user should not initiate a knowingly false or duplicate chargeback. This does not prevent a good-faith chargeback or complaint available under card-network, banking or consumer law.
A fee is non-refundable only if it was clearly disclosed, the associated QwickPe service was fully supplied, and applicable law permits non-refundability. A fee will be refunded where required because the service was not supplied, was deficient, was charged incorrectly, or consumer law otherwise requires it. There are no hidden deductions.
A change in product price, a better later offer, expiry of an issuer promotion or change of mind does not by itself create a QwickPe refund right after a valid Merchant order is placed, though the Merchant's cancellation/return policy and mandatory consumer rights still apply.
Use the transaction page or contact support with the QwickPe Order ID, Merchant order ID, cancellation/return confirmation and refund reference if available. Support will provide a ticket or traceable reference for the complaint.
If you see a duplicate debit, failed payment, wrong amount or unrecognised transaction, do not repeat payment until the status is checked. Report it through in-app support or the contact details below and also notify your bank or payment provider where appropriate. Temporary banking authorisations may disappear automatically; confirmed debits are traced using the partner reference and applicable payment-rail rules.
An account-deletion request does not erase an unpaid amount, open order, return, payout, chargeback or dispute. We may restrict access and retain the minimum records needed to complete or defend that matter. Once resolved, remaining personal data is handled under the Privacy Policy and your verified deletion request.
QwickPe currently facilitates marketplace activity for physical goods or external Merchant transactions; those refunds are not handled by Google Play. If we later sell a digital subscription or in-app digital item through Google Play or Apple, cancellation and refund requests for the store-billed charge may need to be made through that store, subject to the checkout terms and applicable law.
QwickPe's review is not the final word where law provides an external remedy. You may approach the Merchant, issuing bank, Payment Partner, National Consumer Helpline, consumer commission, regulator or court with jurisdiction. Nothing in this policy caps or waives a non-excludable statutory right.
| Stage | What you should do | Likely QwickPe treatment |
|---|---|---|
| Deal created but no Cardholder accepted | Use the available cancel control promptly. | No Merchant order may exist. Any unconsumed reservation should be released; an initiated payment is still checked independently. |
| Cardholder accepted, Buyer has not paid | Cancel before the displayed Deal timer ends. | The Deal normally closes without settlement. Repeated abusive acceptance/cancellation may be reviewed. |
| Buyer payment pending or ambiguous | Do not repeatedly pay. Wait for reconciliation or contact support with the provider reference. | QwickPe checks captured/failed status before allowing another method or refund. |
| Buyer paid but Merchant order not confirmed | Report immediately in the Deal/support flow. | Funds/ledger benefits may remain on hold while QwickPe and the Payment Partner reconcile and, where appropriate, initiate reversal/refund. |
| Merchant order confirmed but not shipped | Request cancellation through the Merchant route shown in the in-app browser/account and update QwickPe. | Merchant acceptance and its cancellation charge determine the product-order outcome; QwickPe then adjusts the Deal. |
| Shipped or out for delivery | Follow the Merchant's cancellation/refusal process. Do not falsely claim non-delivery. | Cancellation may be unavailable; return/refund begins only after Merchant confirmation. |
| Delivered | Use the Merchant's return/replacement window and upload requested evidence. | QwickPe does not independently decide product return eligibility but keeps related earnings locked and tracks the resulting refund. |
| Settled Deal later refunded/charged back | Cooperate and provide statements/evidence. | QwickPe may reverse the connected earning/reward or debit eligible Wallet ledger amounts, subject to evidence and law. |
The Merchant's listing and policy determine whether a product is returnable, replaceable, exchange-only, service-centre-only or final sale. Categories such as opened hygiene goods, personalised products, software/digital codes, perishable items, certain electronics, innerwear and regulated goods may have special restrictions. QwickPe does not expand a Merchant return window or warranty, but no Merchant label removes a non-waivable remedy for defective, deficient, counterfeit, misdescribed or unlawfully supplied goods.
A Buyer must normally initiate the Merchant request within the Merchant's displayed period, choose the truthful reason, keep the item unused except for reasonable inspection, return all accessories/freebies/manuals and preserve serial/IMEI/security labels. Replacement is fulfilled by the Merchant; if replacement fails or is unavailable, the Merchant's refund outcome controls the underlying order.
As soon as reasonably possible, document the outer package, shipping label, seal, item, serial number and visible issue. Where safe and practical, preserve an uninterrupted unboxing video for high-value or tamper-sensitive goods. Contact the Merchant first if its workflow requires it, and notify QwickPe before the return/refund status deadline shown in the app. Do not repair, alter, dispose of or transfer the item until the Merchant has given instructions, unless necessary for safety.
QwickPe may request the Merchant complaint/order reference, delivery timestamp, photographs/video, invoice, service-centre report, courier pickup proof and communications. Evidence is assessed proportionately: absence of an unboxing video alone does not automatically defeat a claim where other reliable evidence or mandatory consumer rights apply.
For an order containing multiple items, the Merchant may cancel, ship, return or refund each line separately. QwickPe may apportion the Buyer saving, Cardholder earning, Merchant discount, cashback and disclosed charges across the affected lines using the confirmed order/refund information. A partial refund does not automatically unwind the unaffected portion. Rounding differences may be adjusted to the smallest supported currency unit.
A displayed “three-day” or similar timer for confirming whether a Cardholder received a Merchant refund is an evidence/escalation deadline, not a promise that every Merchant or bank refund will settle within that period.
Before payment, the transaction screen should separately identify the product/order funding amount, QwickPe or payment/convenience charge, Merchant handling fee, PRO charge, taxes and Wallet use where applicable. After a successful payment, a disclosed payment-processing/convenience charge and the non-refundable portion of a Merchant handling charge may remain non-refundable even when the product is later cancelled or returned, but only where the screen clearly disclosed that treatment, the charge was actually incurred and applicable law permits it.
No fee is retained for a service never supplied where law requires repayment. Shipping, return-pickup, restocking, instant-refund, cancellation or other deductions controlled by a Merchant are governed by the Merchant policy and must not be attributed to QwickPe unless QwickPe imposed them. Taxes are reversed or adjusted according to the underlying supply and applicable tax documentation.
A PRO Plan payment is separate from a Merchant product refund. Plan treatment is governed by the PRO Plans, Promotions & Referral Terms. A cancelled/returned Deal may restore a consumed Deal quota where the applicable Plan rules and server records show that the Deal did not qualify; it does not necessarily generate a cash refund of the Plan price.
A referral discount, reward, campaign benefit or leaderboard count connected to a cancelled, returned, charged-back, duplicate, test or fraudulent Deal may be released, restored, withheld or reversed to match the promotion rules. We will not reverse an unrelated finally earned benefit without a documented basis.
Before filing a chargeback, contact support where safe and reasonably possible so a duplicate, failed, refund-pending or unauthorised transaction can be identified. A chargeback is not a substitute for a Merchant return and must not be used after knowingly receiving and retaining the benefit. QwickPe may provide the bank/Payment Partner with relevant transaction evidence and temporarily lock connected amounts while the dispute is open.
An issuer's chargeback decision concerns the payment rail and may not decide every contractual issue between users, Merchant and QwickPe. If a chargeback and a separate refund both succeed, the duplicate amount must be returned or may be adjusted in the ledger.
Escalate using the steps in the Grievance Redressal Policy. Include the Deal/order/payment/reference number, date, amount, issue, requested remedy and relevant redacted evidence.
For a cancellation, return or refund issue, include your Order ID and avoid sending a CVV, PIN, OTP or banking password.
Grievance Officer: Abhijeet Singh
Phone / WhatsApp: +91 91960 25102 · Chat on WhatsApp
Email: support@qwickpe.com
Address: QwickPe Tech LLP, Araji No. 499, Pisaur, Shivpur, Varanasi, Uttar Pradesh 221003, India
Complaint target: acknowledgement within 48 hours and a substantive response within 30 days, subject to applicable law.